Frequently Asked Questions
Quick Links to FAQ Categories:
About HEIghten | Pricing & Buying HEIghten | Assessment Administration & Support | Data & Reporting
About HEIghten
Q. Do the Territorium HEIghten suite of exams use the same or similar assessment content to the ETS exams?
A. Yes. The Territorium HEIghten tests use the same assessment content as the HEIghten tests that had been delivered by ETS.
Q. Does Territorium offer both online testing and paper-and-pencil administration options for the HEIghten exams?
A. Territorium will offer only online testing administrations.
Pricing & Buying HEIghten exams
Q. How can I buy HEIghten assessments from Territorium?
A. To purchase HEIghten assessments, please email success@territorium.com, and we will assist you with purchasing the necessary assessments via purchase order/invoicing. The LifeJourney Portal also has options to purchase HEIghten assessments via credit card.
Q. Is there volume pricing?
A. Territorium does offer volume pricing for the HEIghten exams if you are purchasing more than 2500 units.
Q. How long will it take to have the test available to our students once we make the decision to purchase?
A. We provide quotes and invoices electronically, so the process to payment depends on
your timeline. Once payment is made, the inventory will be in your account within 1
business day. For immediate needs, you can pay via credit card on the Marketplace within
LifeJourney.
Q. Does each test attempt count towards our inventory?
A. Yes, each test attempt, whether successfully submitted or not, will count towards your inventory. The Territorium platform only allows each account/email to take an exam one time. Please be certain that testers are using their school email address and not any additional email addresses to alleviate any duplicate test attempts.
Assessment Administration & Support
Q. When can I create an institutional account with Territorium?
A. Now. Please email success@territorium.com to initiate your LifeJourney institution access.
Q. How can I create an administrator account for my institution with Territorium?
A. Your Territorium Customer Success Manager will assist you in ensuring that your administrator accounts are established and that administrators are trained to use the Territorium platform to administer the HEIghten exams. When you request your institutional account, administrator access will be created for you as well. Credentials will be emailed to you directly along with several support resources for HEIghten administrators (be sure to whitelist the Territorium.com domain so that you receive all of our emails).
Q. Can I have multiple administrator accounts for my institution with Territorium? If yes, how do I set those up?
A. Yes. Territorium’s Customer Success team will work with customers to ensure that their administrator accounts are established.
Q. How are the student accounts created?
A. Students will have the ability to create their own account on the Territorium platform. The LifeJourney platform does provide for bulk uploads of Learner accounts for the Comprehensive Learner Record tools, but we RECOMMEND that our assessment services customers have their students self-register with the administration code for the exams they are taking. Student access instructions are available for non-proctored and AI proctored administrations in our Success Center.
Q. Is there any way Administrators can view the assessment as the student sees it?
A. The easiest way to do this is to "take" the test with the code yourself.
Q. When do students ‘see’ the survey items we provided?
A. The survey appears after the beginning instructions page and before the first official test item.
Q. Will I receive training on use of the Territorium assessment administration service?
A. Yes. Territorium maintains an on-demand Assessment Administration digital library of quick reference resources to support Assessment Administrators. Additionally, Territorium has assessment-related webinars, archived at the Territorium Webinars page.
Q. Where can I access digital instructional manuals and instructional videos for self-directed, on-demand assistance?
A. Territorium has a digital library of quick reference resources available online to support Assessment Administrators and Students. Please bookmark this web page as a future reference.
Q. How can I get a PDF version of a Success Center support article?
A. In order for us to keep the information updated when we release new features, we have
all of our support on the Success Center in online articles. We have some admins who
utilize a “print to PDF” feature in their browsers to get a download static copy of the
instructions, but please realize that those may change with updates to our LifeJourney
portal or assessment services technologies.
Q. How do I access support? What is the expected response time to my questions or issues?
A. You can access support by emailing success@territorium.com. You will receive a response from Territorium within 1 business day.
Q. How do students access support? What is the expected response time to their questions or issues?
A. Students can access support by emailing support@territorium.com. Students will receive a response from Territorium within 1 business day.
Q. Can students earn badges for the completion of HEIghten exams?
A. Yes. Any student that scores Proficient or Advanced on any HEIghten exam will earn a badge. Instructions for students on how to claim their badge will be emailed to them and are also available on our Success Center at this link.
Data & Reporting
Q. Will I still receive the same report data and reports from Territorium for the HEIghten administrations that I received from the ETS?
A. Territorium is working closely with ETS to ensure continuity in the report data and reports.
Q. In what formats will the reports be available?
A.Territorium will provide report data in both CSV and PDF formats.
Q. Will I have access to report data from past administrations serviced by ETS?
A. You are highly encouraged to download your data now from ETS’s Program Workshop platform to ensure uninterrupted access to your data.
Q. How long will it take for us to get the results?
A. Results begin to generate as soon as the first completed exam is submitted and can be
viewed in the raw format. For aggregated reports, a threshold of completed reports must be
met before they are available.